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Policies and F.A.Q.s
Shopping information
Payment options?
Bank transfer, JazzCash or EasyPaisa. Account details are shared when you checkout on WhatsApp. Cash on delivery is not available.
Can I order only on WhatsApp?
Please place the order on the website first so the SKU, variant and quantity are recorded. Then message us to confirm payment. WhatsApp-only orders are easy to miss.
How long is delivery after an order?
After payment is confirmed we dispatch within 24–48 working hours. Couriers typically deliver in 2–5 business days. Tracking is sent on WhatsApp.
Will I get a receipt?
Yes. Order details are emailed and also confirmed on WhatsApp.
Delivery charges?
Nominal, based on weight and destination. Confirmed before dispatch.
Before you order
Read the product description and specs carefully so you order the right amp rating, pole count and AC vs DC device. Used or installed products cannot be exchanged.
When the parcel arrives
Record an unboxing video when you open the parcel, and again before first power-up. Contact us immediately if the item is damaged or wrong. After 24 hours of receipt we cannot take responsibility for transit damage that was not reported.
Cancel, exchange, refund
- Cancel or change an order within 3 hours of placing it.
- Change of mind after delivery: contact us within 72 hours. The item must be unused. Buyer pays return courier plus a handling fee of Rs 500.
- Installed or used products are not returned or exchanged.
- Payments are not refunded once the item has been dispatched, except where we sent the wrong product.
Warranty
Each unit is checked before dispatch. Unless a manufacturer warranty is stated on the live SKU, replacement is not offered after installation. Confirm warranty on WhatsApp for the specific product you are buying.